When you are ready to purchase an item, click the '-' or '+' buttons next to the 'Choose Quantity' area to choose how many items you want, then click the 'Add To Cart' button when you are happy with your choice.

When you are ready to pay for your cart items you can click the 'View Shopping Cart' link on the left hand menu.

Our shopping cart is currently provided by Mals E-Commerce which is a renowned provider of shopping cart solutions. Click here to find out more about Mals E-Commerce. You can be 100% certain that your payment is secure.

When you have clicked 'Go To Payments' you will be taken to the payments section of the site where you will be asked for billing and delivery addresses, and then finally asked for your card / cheque / voucher details. Once you have clicked the 'Continue' button your purchase will then be complete.

Once payment has completed and cleared, your item will be shipped to you.

We are now also PCI compliant which is now required by our payment processing company, Barclaycard Business.

The PCI (Payment Card Industry) Data Security Standards (DSS) are standards required for all merchants including:

• Retail (brick-and-mortar)
• Mail/telephone order
• e-Commerce

All major credit card associations such as Visa, MasterCard, American Express, Discover, Diners Club and JCB all endorse, and require the unified PCI Data Security Standards.

For more information on PCI compliance please click on the link below.

Most items should arrive with you within 5 - 7 working days of payment clearance. If your item(s) have still not arrived with you within 21 days of purchase, please contact us.

At the Cooking Experience, great care is taken on our behalf to ensure your personal information is safe and secure. A couple of items of note:

• We will never ask for your bank details / card information via email
• We will never ask for your 4 digit pin code under any circumstances whatsoever

If you recieve any mailings from The Cooking Experience Ltd asking for any of the above details, please forward on the email to our technical department immediately so we can investigate appropriately. Please disregard any information any mailings like this may contain as it's most likely not to be genuine.

Please make sure your internet browser has Javascript enabled. Our website relies heavily on this technology in order to function correctly.

If you are encountering any errors when using our site or something is not loading, we would appreciate it if you would notify us of the problem and any details of how / where the problem is occurring.

Any information you send us will help us improve your browsing experience. Click here to get in contact with our technical support team.